Warranty, Returns & Exchanges
At AstroSalt, we stand behind the quality and workmanship of our products. Therefore, we will replace your purchased item at no charge to you in a case of any defects or errors on our part. However, we do not accept returns due to customer errors such as incorrect selection of size, color, design etc.
Our refund policy is 30 Days from the day your item is delivered. Unfortunately, we can’t offer you a refund or exchange after this period.
To be eligible for a return, your purchased item must be unused and in the same brand new condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase in the form of your order number and a copy of your original purchase order email. You must contact us via the form below to request an RA (Return Authorization) before shipping the product back to us/our suppliers.
We only exchange items if they are defective or damaged as a result of an error on our part. If you need to exchange it for the same item, please fill out the form provided on this page below for further instructions. We will get back to you within 72 hours.
In the case of you making an error at the time of placing an order (selecting the wrong size, color, style or filling out the wrong address), you have a very short window of time to make the correction and we give no guarantees that we can make the correction in time. Please contact us right away, and we will do our best to make the changes on your behalf before your order gets sent to our supplier(s) for fulfillment. Our system is automated for processing orders as fast as possible so you can get your order ASAP. Unfortunately, because of this automated process, any requests to change an order (especially for wearable items such as T-shirts) must be submitted before the item has entered production. Once an order has entered the fulfillment stage, we are no longer able to change the order.
Once your returned product is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your refund.
If approved, your refund will then be processed, and a credit will automatically be applied to your original method of payment (such as a credit card or Paypal). You will see the credit on your next (credit card or Paypal) statement.
Late or Missing Refunds
If you haven’t received a refund within 2 weeks of getting a refund approval from AstroSalt, please check your credit card or Paypal statement and/or bank account again. If not found, please contact your payment provider company as it may take some time before your refund is posted. Next, contact your bank. It may take up to 30 days for it to be reflected on your next statement.
If you have completed all of these steps and you still have not received your refund yet, please contact us via the form below or via email at firstname.lastname@example.org.
Shipping Returned Item
To return your product, we will provide you with instructions along with your RA when you contact us to initiate the return process, within 72 hours.
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Often, we will suggest finding an alternative solution that would be satisfactory for all parties involved, so please reach out to us first.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance since we don’t guarantee that we will receive your returned item if it gets lost in transit.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if noticeable damage occurred to the item(s) in your shipment, please contact us immediately at email@example.com.
Please include photos of the damage, the order number, your email address and phone number. To ensure prompt resolution, please keep the shipping box, packing materials, and the damaged items, for inspection.